Recently I have been spending a lot of time attending various networking groups and Meetup’s. Through that process I have encountered a few situations where the facilitator does not even show up. Also I have encountered situations where I have found myself wandering around trying to find the room or place where the meeting is being held.
I plan on setting up a few events myself and I have learned a thing or two about “What not to do.” Here are a few things I always thought were common sense, but apparently they are not.
•If you schedule an event show up for it!!
•If you plan on starting a group plan on making a 10 meeting commitment to get the ball rolling.
•Put signs and out for people so they know they are in the right place.
•Welcome each person to the meeting
•Have a clear agenda of what the meeting is about.
•Be consistent each meeting with the agenda
•If people flake on you it really doesn’t matter as long as you don’t flake.
•Acquire peoples email and cell numbers in case an emergency comes up.
By following these guidelines I know it won’t necessarily insure my events will be successful, but I am guaranteed failure if I don’t.
Wednesday, May 20, 2009
The Game is Won or Lost in the 4th Quarter
Today I woke up to discover my printer had run out of black ink. We all know black ink in our printer is a critical element to running a successful business. I hopped in the car and went to my local “Box” office supply store. While I was in the store several people asked me if I needed any help, and they seemed to genuinely care. The store is scoring points. At this point, the service I was receiving was excellent. I found the print cartridges and went up to the counter to pay for them.
There were several people in front of me in line and I immediately thought to myself that the cashier was giving “attitude.” Keep in mind, this is not the first time I have encountered this cashier. She did not say anything wrong nor was she outright hostile, but you could tell she did not want to be their nor did she care if you were their. She ran down her script of things she is supposed to say. Here the store lost the ball game. They were up by twenty and in the final seconds they fumbled the ball. I realize the cashier probably gets paid a measly wage, but I also know that it is the manager’s responsibility to pull this person off the floor and send them home. Sure you can hire just about anyone to scan bar codes, but you can not train a person to have a good attitude. On my way home I reflected on my experience and thought that if there was any other supply store I can go to I probably would.
It is so important to remember whether you have a retail or service type business that the last person your customer interacts with is what they will remember about your business.
There were several people in front of me in line and I immediately thought to myself that the cashier was giving “attitude.” Keep in mind, this is not the first time I have encountered this cashier. She did not say anything wrong nor was she outright hostile, but you could tell she did not want to be their nor did she care if you were their. She ran down her script of things she is supposed to say. Here the store lost the ball game. They were up by twenty and in the final seconds they fumbled the ball. I realize the cashier probably gets paid a measly wage, but I also know that it is the manager’s responsibility to pull this person off the floor and send them home. Sure you can hire just about anyone to scan bar codes, but you can not train a person to have a good attitude. On my way home I reflected on my experience and thought that if there was any other supply store I can go to I probably would.
It is so important to remember whether you have a retail or service type business that the last person your customer interacts with is what they will remember about your business.
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