Monday, July 20, 2009

"Transplant" yourself

“It looked so pretty at the nursery. Ever since I brought it home it just looks horrible”, Mrs. Smith says.

“Mrs. Smith, your plant can look just as pretty as it did in the nursery, we just need to move it where it will get more sun”

This conversation is typical of many conversations I had over the years with clients. In my previous life, before I became a coach, I owned a landscape design/consulting business. In respect to the environment they can thrive in, plants and people are not all that different. For example, if you put me behind a desk and had me put things in the debit column and things in the credit column I would soon whither and die. However, there are people who thrive in that environment, they are called accountants.

Unfortunately for plants they don’t have much a choice as to where we decide to plant them. People, on the other hand, have a choice. “I keep giving it water and fertilizer, but it just doesn’t seem to be doing well.” If a plant or a person is in the wrong environment, no amount of fertilizer, water, education, workshops, coaching is going to help. It’s like trying to hammer a nail into a brick with a sledge hammer. You are just going to bend the nail, smash the rock and probably your thumb. Maybe it would be better to move the nail to a piece of wood and try using a hammer instead.

Once a plant is in the proper environment it needs, “what” in order to survive? It needs food and water. With correct amount of food and water your plant is going to grow, and grow quickly. Of course it is important to keep in mind that the leading cause of death of house plants is watering too much (I have killed many myself). What about food? Generally, most plants in the plant kingdom only consume as much food as they require and discard the rest. This is an example of the saturation point. People are very similar in this regard, give us too much information and we just quit absorbing it. In fact, one could say, we do not have a shortage of information, but much of the information we absorb is useless. So we can often end up reaching our saturation point with a whole lot of mental “junk” food. I know I am not one to talk, for some reason I have developed a TMZ habit. How is TMZ going to make me a better coach, person, husband, or a professional? Well I guess if I ever become famous I will now have some knowledge of how to “properly” interact with the paparazzi. Ok enough of this tangent; let’s get back to people and plants.

Assuming we have put our plant (ourselves), into the proper environment, gave adequate water and food what next? Our plant is going to grow and eventually will need to be transplanted. This is essentially the reason why I entered into this profession. In order for me to thrive I needed to move myself into another profession. When is the best time to transplant, in the middle of summer? No! In the middle of winter? No! The best time to transplant most plants is early in spring. People are no different. Summer represents the last 5 years or so, and winter was last September. We are right now, in early spring.

When is the best time to transplant yourself? Right Now!! Transplant yourself into an environment where you can thrive. Give yourself adequate water (sleep, exercise, nutrition, meditation), and really good food (great books, coaching, workshops, etc…). I also recommend organic fertilizer (more about that in another article). And for those of you who also have a TMZ habit, when is Lindsey Lohan going stop smashing up cars?

Tuesday, June 9, 2009

Cribbage: Count your Points

This past weekend my wife and I went out to our family cabin for the weekend. The best thing about the cabin is: No TV, No Cell Phone. Saturday night we looked at each other not sure what to do with ourselves and decided to play some cards. I suggested Cribbage. Only because, between the two of us, that was the only card game I could remember how to play.

Cribbage is a card game that goes way back where you get points for certain card combinations, especially any card combinations that add up to fifteen these are worth two points each. You also get points for pairs, straights etc… Like many games Cribbage has a particular set of rules and a certain game etiquette. One etiquette is how you count the points in your hand. As I was explaining how to count, Fifteen two, fifteen four, a pair for six and a run for 9, my wife started laughing and asked where the camera was. She really thought I was pulling a fast one on her. I explained that how you count your cards is a part of the game. And then I got to thinking “why is it you count the cards this particular way?”

It is a system, although this may seem obvious from the readers standpoint, how often are their things you do in your life that are a system that you don’t even realize. This begs the questions;

Is it a good system?

How do you know?

Did you come up with it on your own?

Did you learn it from someone else who has played the game before?

In respect to Cribbage it is a good system because people have been counting their cards in this order for probably hundreds of years. My grandfather taught me and he was taught by someone else. The people who have taught others how to play the game are mentors. Although at first the counting etiquette seemed ridiculous to my wife she soon found it is a very efficient system. Without this particular system you will invariably screw up your count.

In the game of crib if you don’t count all your points the other player gets to take any of the points you don’t take. In business your competitors take your points. Imagine that every point equals a thousand dollars. Without systems you might as well write your competitors a check every month.

The best systems for networking, marketing, sales, management and leadership have already been built for you. Yes, you may have to tweak these systems to fit your particular business. The hardest part about systems (speaking from my own experience here), is maintaining the discipline to follow them.

Wednesday, May 20, 2009

Leadership and Trust

Recently I have been spending a lot of time attending various networking groups and Meetup’s. Through that process I have encountered a few situations where the facilitator does not even show up. Also I have encountered situations where I have found myself wandering around trying to find the room or place where the meeting is being held.

I plan on setting up a few events myself and I have learned a thing or two about “What not to do.” Here are a few things I always thought were common sense, but apparently they are not.

•If you schedule an event show up for it!!

•If you plan on starting a group plan on making a 10 meeting commitment to get the ball rolling.

•Put signs and out for people so they know they are in the right place.

•Welcome each person to the meeting

•Have a clear agenda of what the meeting is about.

•Be consistent each meeting with the agenda

•If people flake on you it really doesn’t matter as long as you don’t flake.

•Acquire peoples email and cell numbers in case an emergency comes up.

By following these guidelines I know it won’t necessarily insure my events will be successful, but I am guaranteed failure if I don’t.

The Game is Won or Lost in the 4th Quarter

Today I woke up to discover my printer had run out of black ink. We all know black ink in our printer is a critical element to running a successful business. I hopped in the car and went to my local “Box” office supply store. While I was in the store several people asked me if I needed any help, and they seemed to genuinely care. The store is scoring points. At this point, the service I was receiving was excellent. I found the print cartridges and went up to the counter to pay for them.

There were several people in front of me in line and I immediately thought to myself that the cashier was giving “attitude.” Keep in mind, this is not the first time I have encountered this cashier. She did not say anything wrong nor was she outright hostile, but you could tell she did not want to be their nor did she care if you were their. She ran down her script of things she is supposed to say. Here the store lost the ball game. They were up by twenty and in the final seconds they fumbled the ball. I realize the cashier probably gets paid a measly wage, but I also know that it is the manager’s responsibility to pull this person off the floor and send them home. Sure you can hire just about anyone to scan bar codes, but you can not train a person to have a good attitude. On my way home I reflected on my experience and thought that if there was any other supply store I can go to I probably would.

It is so important to remember whether you have a retail or service type business that the last person your customer interacts with is what they will remember about your business.